FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Paypal and GooglePay!

WHICH INTERNATIONAL SHIPPING DO YOU USE?

We ship through UPS Express, DHL Express, and FedEx Express.
We only offer these options as these are the most economical options for e-commerce shipping anywhere in the world right now.
Once the item has reached its destination, it will be in the hands of your local postal service. If the item has not arrived at your address, please contact your local postal service with the Tracking Number.
SNEAKER EXTRAS WILL NOT BE RESPONSIBLE FOR ANY DELAYS OR MISSING PACKAGES ONCE THE PACKAGE HAS BEEN HANDED TO YOUR LOCAL POSTAL SERVICE.
DO YOU SHIP TO OTHER COUNTRIES AS WELL?

Currently, we're shipping to every Continent. Feel free to place an order and collect your order in 4-7 business days with Express Shipping.
Please note that you are to bear any additional charges incurred through customs or taxes.
IN HOW MUCH TIME I WILL GET MY ORDER?

SNEAKER EXTRAS delivers most of the orders within seven days of the order placement (subject to serviceable Pin codes availability). Your order might get delayed due to unforeseen circumstances, emergencies, and natural disaster conditions.
HOW MUCH DO YOU CHARGE FOR SHIPPING?

The Express Shipping charges vary from country to country and also depends upon the order quantity.
International shipping to the Americas, Europe, Asia and AU/NZ starts at $9*!
Domestic shipping in India starts at ₹150*!
*Final shipping price will be calculated at checkout.
CAN I CHECK OR KNOW ABOUT THE DELIVERY STATUS OF MY ORDER?

You will receive an email with the tracking information after your order has been processed. Please give the system at least 24 hours to update tracking information.

We'd like to point out that after a tracking number has been issued,
registered postage is non-refundable under any circumstances since it is
considered to have been delivered.

WHAT IS OUR CANCELLATION OR REFUND POLICY?

All Sales are final. There will be no cancellation of orders allowed.
Please see here for Our Return Policy.
WHAT IF I NEED TO CHANGE MY ORDER?

We do not entertain any request to change in the order. All sales are FINAL. Orders are instantly processed at our warehouse and a shipping label is generated.
HOW DO I WASH THE LACES?

We recommend washing in cold water to preserve colours. Do not add bleach. Air dry only.
Do NOT wash Printed or Vintage Tie & Dye shoelaces.
WHAT IS OUR COLOR POLICY?

Due to light exposure during the photoshoot, colors in pictures may appear brighter than what it is. Please take note.
WHAT IS OUR PRIVACY POLICY?

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. We will not release any personal information to external parties, unless legally bound to do so.
Any credit card details are not stored on our site as payment is made through Paypal. Paypal has one of the best data security policies and your details will be protected.
HOW TO CONTACT CUSTOMER CARE?

Write to us at: support@sneakerextras.com
You can also contact us on Instagram: @sneaker.extras
Our warehouses are located in India🇮🇳 and Canada🇨🇦
DO YOU PROVIDE A PRODUCT GUARANTEE?

Yes. If you received an incorrect or faulty product, please contact us.
Any complaints/enquiries sent to us after 7 days from the "Delivered" date
will not be considered by us.
Note that you have up to 7 days from the "Delivered" date as indicated in
your tracking to raise a complaint/enquiry with us by emailing us at
support@sneakerextras.com with pictures. If there are no pictures, we will
not respond to your email.
REFUNDS WILL BE MADE IN-STORE CREDITS ONLY.