Return and Exchange Policy
CAN I RETURN MY PURCHASE?
Note that while our Fulfillment Center is located in Canada and India, all returns must be sent to our India Office. Returns must reach us within 28 calendar days from delivery date.
Return items must be unworn, unwashed and unaltered.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.
*Purchase of SE Sole Protector products are final and cannot be returned or exchanged.
Purchases made using discount codes are not eligible for returns or exchanges.
CAN I EXCHANGE MY PURCHASE?
We regret that online purchases may not be returned for an exchange at the moment.
HOW DO I RETURN AN ORDER?
Step 1: Write an email to us with Subject “Return Order# “ with pictures. If there are no pictures, we will not respond to your email. Sneaker Extras reserves the right to deny any fraudulent or false claims.
Step 2: If approved, Pack the items and Send your parcel using a traceable** mode of delivery to the address mentioned in the email reply which you get.
*Your return will be processed within 14 working days from the day we receive your parcel.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.
***Your parcel will be subjected to checks and if found to not meet our Returns Policy, we will not
refund the amount to you.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Returns will be processed within 14 business days (not inclusive of weekends and Indian public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!
HOW WILL I RECEIVE MY REFUND?
Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a one year validity.
DO I NEED TO PAY TO RETURN MY ITEMS?
Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!